Shipping policy
Shipping Policy
At JEM's Holistic®, we are committed to carefully preparing and packaging every order with care. Please review our shipping policy before placing your order.
By placing an order with JEM's Holistic®, you acknowledge that you have read, understood, and agreed to the shipping policies outlined below.
Order Processing
All orders are processed in the order they are received.
Our standard processing time is 3–5 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped using the shipping method selected at checkout.
Please note that processing time is separate from shipping transit time.
During periods of high order volume, including but not limited to holiday sales, birthday sales, promotional events, product launches, or other special sales, processing times may be longer than usual. We appreciate your patience during these busy periods and will fulfill orders as quickly as possible.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
JEM's Holistic® ships orders exactly as entered by the customer. We do not verify, edit, or correct shipping addresses before shipment.
If you realize that you entered an incorrect shipping address, you must contact us immediately by phone to request an address correction.
Address changes can only be made before your order has been shipped.
Once an order has been shipped, we are unable to modify the shipping address.
JEM's Holistic® is not responsible for packages that are delayed, lost, returned, or misdelivered due to incorrect, incomplete, or inaccurate shipping information provided by the customer.
Any additional shipping charges incurred because of an incorrect address are the responsibility of the customer.
Shipping Carrier Responsibility
Once your package has been accepted by the shipping carrier (such as USPS or UPS), it is no longer under the control of JEM's Holistic®.
We are not responsible for shipping delays, delivery issues, or service interruptions caused by the carrier, including but not limited to:
- Weather-related delays
- Natural disasters
- Emergencies
- High shipping volume during holidays or peak seasons
- Operational delays within the carrier's network
- Service interruptions
- Lost packages during transit
- Delayed packages
- Damaged packages during transit
While we are happy to provide your tracking information and assist you in locating your shipment, any claims regarding lost, delayed, or damaged packages must be filed directly with the shipping carrier.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Customers are responsible for monitoring the tracking status of their shipment and making arrangements to receive their package promptly upon delivery.
Delivered Packages
An order is considered fulfilled once the shipping carrier marks the package as Delivered.
If your tracking information shows that your package has been delivered but you cannot locate it, you should:
- Check around your property and any secure delivery locations.
- Ask household members or neighbors if they accepted the package.
- Contact the shipping carrier directly to request GPS delivery information or begin a missing package investigation.
JEM's Holistic® is not responsible for packages that are marked as delivered by the shipping carrier but are lost, stolen, or missing afterward.
Shipping Damage
Although we package every order with great care, damage can occasionally occur while a package is in transit.
Customers should inspect their package immediately upon delivery.
If your package arrives damaged, please refer to our Return, Refund & Exchange Policy for instructions on filing a shipping damage claim directly with the shipping carrier.
Refused or Returned Packages
If a package is refused by the customer or returned to JEM's Holistic® due to an incorrect address, failure to claim the package, or any other reason not caused by our error, the customer is responsible for any additional shipping costs required to resend the package.
Original shipping charges are non-refundable.
Questions
If you have any questions regarding your shipment before your order is placed or before it has shipped, please contact us and we will be happy to assist you.
info@jemsholistic.com
Warm Weather Shipping Notice: During periods of high temperatures, products such as whipped body butters may soften or melt during transit. Customers are responsible for monitoring tracking information and retrieving packages promptly after delivery. Please refer to our Return, Refund & Exchange Policy for additional information regarding melted products.