Privacy policy

Privacy Policy

Effective Date: January 1st, 2019

At JEM's Holistic®, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

Information We Collect

When you place an order, contact us, or interact with our website, we may collect information including:

  • Your name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Payment information (processed securely through our payment providers)

  • Information you voluntarily provide when contacting us

We may also collect limited technical information such as your IP address, browser type, device information, and website activity through cookies and analytics tools to help improve your shopping experience.

How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Shipping your purchases
  • Providing order updates and tracking information
  • Responding to customer service inquiries
  • Improving our website and customer experience
  • Detecting fraud and protecting the security of our website
  • Complying with applicable legal obligations

We only collect the information necessary to provide our products and services.

We Do Not Sell Your Personal Information

JEM's Holistic® values your trust.

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

Your personal information is never sold to advertisers, data brokers, or other outside companies.

Third-Party Service Providers

To operate our business, we may share limited information with trusted third-party service providers only when necessary to complete your transaction. These may include:

  • Payment processors
  • Shipping carriers (such as USPS or UPS)
  • Website hosting and e-commerce platforms
  • Email communication services
  • Website analytics providers

These service providers receive only the information necessary to perform their services and are responsible for protecting your information in accordance with their own privacy and security practices.

Payment Security

JEM's Holistic® does not store your full credit card or debit card information.

Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance your shopping experience

You may choose to disable cookies through your browser settings, although doing so may affect certain website features.

Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, disclosure, misuse, or alteration.

While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information, where legally permitted
  • Opt out of receiving promotional emails by using the unsubscribe link included in our emails

Please note that we may be required to retain certain information for tax, accounting, legal, or order fulfillment purposes.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

JEM's Holistic® reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon being posted on this page.

We encourage customers to review this policy periodically to stay informed about how we protect their information.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website.